Also, in addressing the discourse of “Public Service,” Dr. Lankes illustrates the Reference Librarian as an active facilitator of the patron’s general knowledge and not simply an agent that “[provides] the member with a pointer” (pp. 155). Specifically, he make the claim, “you must facilitate the knowledge from access, to knowledge, to environment, to motivation.” The passage goes on to make some very interesting and provocative claims about user tracking; however, what I’m interested in is the role of the librarian as motivator. (See also pp. 26-27 for a brief overview of Lankes’ more broad treatment of motivation).
If part of librarianship and knowledge facilitation is motivation, how must we rethink the relationship that the librarian has with his/her patron? Does the motivation begin with user-initiated transactions and behave like a cycle or are librarians responsible for preemptive motivation (be it user-specific or broad)? Can motivation (perhaps in excess) problematize the relationship between the librarian and the user?